Voice over Internet Protocol (VoIP) has reached a new level of maturity in the contact center industry. We can now shift the conversation from “Why should I do VoIP?” to “When and how should I move to VoIP?”
Because VoIP is such a rich, deep and complex topic, defining best practices for planning, implementation and support requires more than one article. Therefore, this article is the first in a series to help those that are on their way to VoIP — or anticipate they soon will be — to prepare for a successful transition that has lasting business value for the company and the center.
Start a VoIP Planning Process
VoIP offers many opportunities for delivering business value. While the multisite is the “killer application” for VoIP, single-site environments can also find business value in this new system, including pseudo-multisite configurations for remote agents in satellite offices or homes, and business continuity and multimedia contact center operations.
TAGS: Voice over Internet Protocol (VoIP), Transitioning to VoIP, Vs traditional phone systems, New Technology Evaluation, Customization, Ease of implementation, Integration issues, Scalability, Calculating ROI for application/system, Impact of application.
Hosted PBX. The better, simpler, more affordable business phone system.
The biggest problem with installing a traditional business phone system? That closet-full of equipment you’ll need to lease, install and maintain.
With Vocalocity PBX, you won’t need any of that equipment. And you’ll get a phone system that’s advanced, reliable, flexible, simple, cost-effective—and ready to go in about 15 minutes.
You can be set up with Vocalocity Hosted PBX in minutes.
How does Vocalocity Hosted PBX work?
Vocalocity Hosted PBX is a total business phone service. It uses VOIP technology—in other words, your phone service is delivered over the internet.More ifno here:
Voice over IP (voip technology & voip internet phone) promises many benefits, but moving the phone service to a voip (voip phone) can expose that service to a number of serious threats. This 10 minute podcast looks at just some of these...
Secure Your Wireless VoIP System.Many enterprises are discovering the cost and productivity benefits wireless VoIP provides. As a result, a growing number of enterprises are installing wireless hotspots inside office buildings, warehouses, shipping yards, corporate campuses and various other facilities, allowing employees with wireless IP handsets and other compatible devices to talk to each other, as well as the outside world, without relying on desktop phones.
Yet wireless VoIP technology is not without risk.
Voip Pbx - IP PBX - VoIP Phone System